InfoMentor is the data controller for the processing of general personal information which the company collects and stores in connection to customer service and consultation to the customers of the InfoMentor information system.
Data controllers contact information
Data controllers (Educational institutions) regularly send InfoMentor information regarding contact persons to the InfoMentor services team. Contact information InfoMentor receives contains names and e-mail addresses of the contact person (data subject).
Customer service and system user consultation
InfoMentor records this information in order to send information, instructions and other content relating to the InfoMentor system to the contact persons.
The data controller notifies InfoMentor if there are any changes to the contact persons and if there are changes to the contact persons, the former contact information, e-mail, and name is discarded.
When a user in the InfoMentor system requests services and advice by e-mail or phone, a service ticket is created and linked to the user (when they ask for assistance from a programmer or a member of the InfoMentor support team). This is done in order to contact the person for the purpose of the service ticket and also to provide an overview and record over the services rendered to users and customers. Personal data collected from this process is stored in an access controlled and restricted customer relations system. Service tickets are otherwise not stored or registered in a personally identifiable way.
The personal information we may collect are:
InfoMentor does not share any information that the company collects due to services rendered to users of the InfoMentor system to third parties. A formal request can be made to erase any information from the customer relations system. See chapter 5 for further information on technical and organizational security measures.